Welcome to the world of Tumi - the finest international brand of travel, business and lifestyle accessories. Since our founding in 1975, Tumi has been dedicated to providing our customers with an outstanding ownership experience. Specifically, we make three commitments to our customers:
1. You will enjoy using our innovative products that are designed and manufactured to be the best;
2. You will experience world-class, after-sales customer service;
3. For five (5) years after you purchase a Tumi product from an authorized Tumi store or dealer, you will be covered by our Limited Warranty.
Tumi’s warranty extends to the original owner; it is straightforward and comprehensive, and just part of the total Tumi ownership experience.
First Year of Ownership: Worry Free
With limited exceptions, if your Tumi product is damaged during the first twelve (12) months you own it – including damage caused by wear and tear, airlines, or other transit damage – Tumi will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
Years Two through Five: You’re Covered for Defects
From the second through the fifth year you own your Tumi product, Tumi will repair any items that are defective in materials or workmanship, (for a nominal processing fee), including any structural defects (such as defective handles, zippers, or locks). For years two through five, however, we will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. We also will not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
Your only responsibility is to ship your bag to us for repair, postage paid, or take it to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal processing fee. Many repairs can actually be handled right in the store, in which event a processing fee may be charged. If your bag does need to be sent to our facility, we will repair it quickly and ship it back at no additional cost to you. In those cases where our warranty does not apply, we will promptly provide you with an estimate of any repair and return shipping costs that may be involved.
You Can Expect Years of Quality Service
We do have many customers with older, well-traveled bags that they would like to have refurbished or repaired. For these customers, we offer courteous, responsive service and the highest quality repairs and refurbishment at reasonable cost. Many parts are stocked for up to five years after the style is discontinued. If we are unable to repair the bag, we will suggest alternative options. Please call before sending your product for repair or refurbishment to discuss shipping and handling costs and other fees.
The bottom line is that at Tumi, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can reach us online, 24 hours a day, seven days a week at www.tumi.com/repair or call 800.781.TUMI (8864) to speak with a customer service representative during normal business hours. (To contact Tumi customer service outside of the US and Canada, please see the list of international centers on the envelope.)
Proof of Purchase
Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi retailer. Our Five Year Limited Warranty only applies to products that were purchased from an authorized Tumi store or dealer.
This warranty gives you certain rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.